Psychological & Counselling Services
Due to the Covid-19 pandemic and the practice of physical distancing, most of our counselling sessions are now conducted via PIPA compliant virtual platform or telephone. If you would like to have in-person session with one of our therapists, yon can read about our office's Covid-19 safety plan.
Covid-19 Safety Plan
June 2022 Updates regarding Covid-19
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In the interest of the welfare of our clients and staff, we ask our clients to wait inside the vehicle if they arrive early. To reduce wait time, consider arriving no more than 5 minutes early. Waiting rooms with occupancy limits will be made available in case of inclement weather, or for those who need one.
Face mask covering nose and mouth is required in our office common areas and before entering. If clients have special circumstances regarding mask wearing, they are welcome to discuss with their therapists.
We suggest our clients NOT come to any in-person appointment if any of the following applies. Our clients can choose to change their scheduled appointment to an online session or reschedule their appointment to another day.
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If the client had a fever in the past 24 hours;
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If the client have any of the following symptoms that started within the last 7 days and are NOT from a pre-existing condition (eg. allergies): A new cough, a worsening chronic cough, shortness of breath or difficulty breathing, sore throat, runny or stuffy nose, loss of sense of smell or taste, chills, headache, fatigue, diarrhea, loss of appetite, nausea and vomiting, muscle aches
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If the client has been a recent close contact to a COVID positive case in the past 10 days.
COVID-19 Safety Plan
July 2020
FHL Clinics has taken action consistent with guidance from our respective associations, as well as provincial and local authorities in order to reopen. We have reinforced hygiene protocols, and will pause certain therapies and limit the number of people who may enter our clinic.
For the health and safety of our clients and staff, we are limiting the number of people into our clinic. Some FHL Clinics employees are working remotely part of the week. Our front door will be locked to limit the flow of individuals. We are also encouraging online appointments and electronic payment so that client engagement can be contactless.
We screen for COVID-19 symptoms one to two business days in advance as well as upon arrival.
We have added signage around the office to remind everyone to maintain physical distance and to wash their hands or to use hand sanitizer upon entry.
Staff will wear masks and/or visors. Clients are asked to wear masks as well. Our counselling rooms have been rearranged so that clients and therapists are at least 2 metres apart. We have installed plexiglass barriers in counselling rooms as an extra measure.
We have implemented cleaning protocols for all common areas and work space, such as regularly cleaning high touch surfaces. We also have company policies to ensure good hygiene practices around the work space and during client sessions.
As the science and guidelines regarding COVID-19 change over time, so will industry guidance and government requirements. FHL Clinics intends to adapt our procedures in accordance to these recommendations.